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Frequently Asked Questions

What if my pan gets wet?

It is very important that the pan is wiped dry with a cloth after
playing. This will keep the finish looking good. If it gets wet from
rain, it needs to be completely wiped dry before putting it away. This
will keep it from rusting!

How can you sell quality pans at such a low price?

Thank you for your interest in VistaPan Steel Instruments!  Our
mission is to offer the first truly affordable quality steel drum
instruments in the US.  Because these instruments are not a common item
yet, the companies selling them so far have been charging very high prices
or selling small beginner versions that are often more like tourist
mementos or toys.  With our fair prices, we are selling a high volume of
instruments, which in turn helps keep our prices low.  I feel it's safe
to say that you can compare our instruments to the quality of anything found
on the internet for at least 50% more in price.

Who makes your pans and where are they tuned?

Our pans are made by the most reliable and talented craftsmen available in Trinidad.
They are still handmade, but are made by a group of skilled craftsmen who
each have individual specialties in sinking, grooving, prepping, tuning,
finishing and final tuning.  This keeps the costs much lower while
maintaining a quality product. The final tuning is done by a master tuner in Trinidad.
     Different groups of craftsmen excel at different instruments in the pan
family, which is why we buy from five different sources in Trinidad, to
ensure the best possible instrument of your choice for a reasonable price.
Because of the volume of pans we sell, we are able to insist that only
quality sounding pan instruments are sent to us.

    All  pans are tuned to A440 and are checked, once we receive them,
assuring that they are still perfectly in tune when they reach the US.
     You will appreciate the quality of sound that these instruments
produce.  We offer a full money back guarantee if you are not satisfied
with the pan we sell you. If you are purchasing in quantity for a school or
community orchestra, we can send a sample instrument so you can be
assured of the quality.

How are your pans shipped?

We ship the pans in thick foam on the bottom, top and sides. Each pan
is then snugly placed in it's own double thick box. We highly recommend,
for an additional $25.00, choosing our custom made, reusable, wooden
packing crate that will ensure your instrument arrives in tune, retaining
it's delicate harmonic balance.


        optional custom made packing crate

Can anyone learn to play pan?

Yes! I've taught many people and have never found anyone who
couldn't learn. Many instruments require great effort and practice to
produce an acceptable sound, but pan has the advantage of sounding great the
first time you play the notes, so in that way it's easier than most
instruments to learn. Because there are many different instruments in
the steel drum family, many people are faced with the decision as to which
instrument to play. The most common is to start with the lead (also known
as a tenor although it's not in the tenor range).  It's portable because
it's only one drum and plays melody and is a little less costly than  the
other instruments. It has a range something like a trumpet, flute, violin
or sporano sax. If you prefer the sound of a tenor sax or baritone sax to
a soprano sax, or a cello rather than a violin, you might want to consider a
"double second" or "cello pan" instead of the lead or soprano pan. The
double second is 2 drums and has more ability to play harmony while still
being high pitched enough to be an effective melody  instrument. The
cello pan is 3 or 4 drums and has a warm, rich sound most suited to harmony
and counter-melody. You would only choose a cello if you were going to play
with others. The overwhelming majority of people in your situation choose
the Lead pan because it plays melody, is less expensive and more
portable.

What are the advantages of a chrome finish?

Chrome is a very long lasting finish, -the instrument will last decades if
cared for properly. Chroming imparts a little more brilliance into the sound
and overall a chrome pan (chrome steel drum) has a much more desirable sound
than a painted pan. This is partly because the paint restricts the free
movement of the notes. resulting in a slightly clunky sound, but also
because with a chrome pan, the entire instrument has to be retuned after
chroming. The more time spent tuning results in a better sound.

Are VistaPan pans considered full size?

Yes, VistaPan instruments are all full size, which is approximately 22 and
1/2 inches. Most pan people do not consider the smaller diameter "midi"
and "minis" suitable for learning pan except for very small children.
Sometimes children under the age of six or so take musical rhythm classes
and the small diameter pans might be good  for this use. The small pans
don't have the necessary range and sound that a steel pan instructor
requires and are regarded as more of a memento or souvenir than a real
musical instrument. For just a little more money a full size, full range
instrument can be purchased.

How long will it take to receive my lead pan?

Painted Lead pans can take up to one month from time of order. Chrome
Leads are usually in stock and would take only a few days to arrive to you.

 

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